Case Study: Handling Support for Maintenance of Med Info Materials
Medical Content Development
The Situation
Our client, a global pharmaceutical company, required consistent management and maintenance of their approved Med Info deliverables to ensure compliance, accuracy, and timely updates with the latest scientific data.
The client wanted to streamline the process of updating and maintaining Med Info documents, ensuring all updates are completed and approved
before expiry dates, with minimal revisions during the MLR process.
The Solution
Expiry Date Monitoring and Planning: Leveraged the client’s Veeva MedComms system to track Med Info deliverables.
Proactively created a rolling calendar to schedule updates
Literature Search and Content Update: Conducted comprehensive literature searches for the latest data
and clinical updates.
Revised content to reflect the most current, accurate, and compliant information.
Seamless Veeva Integration: Materials uploaded to Veeva, linked & sent through MLR review
Efficient MLR Review: Collaborated closely with the client’s MLR teams
The Results
On-Time Delivery: All deliverables were updated, submitted, and approved by MLR before expiry,
ensuring uninterrupted use.
Client Confidence: The client appreciated the proactive approach and never had to issue reminders for document updates.
Efficient MLR Process: Minor revisions during the MLR review highlighted the quality and accuracy of our submissions.
Compliance and Quality: Maintained up-to-date, compliant Med Info documents, reinforcing the client’s reputation for scientific rigor.
