Medical Information
A Holistic, End-to-End Global Medical Information Support Model
Driving Consistency, Compliance and Confidence Globally
In today’s fast-paced healthcare environment, Medical Information (MI) plays a critical role in delivering meaningful experiences to healthcare professionals, patients, and caregivers. We move at the pace of change and meet evolving expectations for how information is delivered and consumed.
EVERSANA provides integrated, scalable, and compliant MI solutions that support product launches, global market expansion, and MI program optimization. We empower pharmaceutical, biotech, and medical device companies with modern, tech-enabled, and patient-centric MI services.
Reimagined for a New Era of Medical Information, Still Centered Around the Patient
Gone are the days of the traditional call center. Today’s modern MI experience is driven by channel choice, convenience, consistency, and exceptional customer service—across every interaction.
EVERSANA’s healthcare-professional-staffed, technology-driven model goes far beyond basic contact centers to provide:
- Multi-channel access: phone, email, web forms, chat, and medical portal
- Ability to connect with highly trained Medical Information professionals with healthcare backgrounds (primarily pharmacists)
- Self-service medical portals for healthcare professionals, patients and consumers
- Live chat with licensed medical information specialists
- AI-powered medical voicebots and chatbots built to handle the most frequently asked questions
Strong Partnerships
EVERSANA collaborates with leading organizations to shape the future of Medical Affairs and Medical Information.
PhactMI
As a member of PhactMI, we promote trusted, evidence-based medical information through cross-industry collaboration and innovation.
MILE
Through MILE, we engage with European leaders to advance medical information standards and support regional best practices.
Medical Affairs Professional Society
As a MAPS Partner Circle member, we help define the future of Medical Affairs by contributing to global standards, education, and thought leadership.
Medical Information Services
Global Medical Inquiry Handling
- Scientifically accurate, balanced responses to unsolicited inquiries from healthcare professionals, patients, and consumers.
- Established global MI hubs in the U.S., Europe, Japan, and India, EVERSANA provides MI support globally to clients in the U.S., Canada, Europe, LATAM, Japan, and APAC.
Adverse Event & Product Complaint Intake
- Comprehensive intake, documentation, and triage of adverse events and product complaints, with seamless integration into your safety and quality systems.
Medical Content Development
- Dedicated medical content development experts for the creation and maintenance of standard response documents (SRDs), frequently asked questions (FAQs),, custom response documents (CRDs), patient response documents (PRDs) and other scientific content.
Clinical Trial Support
- Contact center solutions for investigators, site staff, and trial participants throughout the study lifecycle.
Multichannel Engagement
- Phone, email, web forms, live chat, and AI-enabled chatbot support—delivering information how and when it’s needed.
Analytics & Reporting
- Data-driven insights into inquiry trends, response quality, and operational performance to continuously improve your MI program.
Our Differentiators
A digital-first global Medical Information provider that combines deep industry knowledge, global infrastructure, and cutting-edge technology to deliver Medical Information services that are compliant, efficient, and tailored to your needs.
Global Reach, Local Expertise
With MI hubs in the U.S., Europe, Japan, and India, we provide multilingual support and a deep understanding of regional regulatory and cultural nuances.
Experienced MI Specialists
Our teams consist primarily of healthcare professionals, pharmacists, and medical experts, highly trained in industry best practices and customer service. We bring extensive MI experience supporting a wide range of global life sciences companies across multiple therapeutic areas, including oncology, hematology, immunology, rare diseases, cardiology, neurology, and more.
Customizable Service Models
We offer flexible, scalable and customizable global contact center solutions to meet your evolving needs. Choose from dedicated, shared, or hybrid models based on your product portfolio, budget, and market strategy.
Technology-Driven Operations
From state-of-the-art telephony and a validated MI database, enabling connectivity to CRM systems, document management systems, and safety/product complaint databases, to self-service medical portals, advanced data analytics, and conversational and generative AI solutions, we drive efficiency, compliance, and an enhanced customer experience.
Compliance-Focused Processes
Our processes align with global regulatory guidance and best practices, ensuring quality, consistency, and safety in every interaction.
Expert Project Management
We provide expert global and regional oversight by industry specialists, allowing your internal resources to focus on strategy and other critical business needs.
Flexible, End-to-End Support
Whether you’re launching your first product, expanding globally, or outsourcing Medical Information for the first time, EVERSANA provides the flexibility, expertise and infrastructure to ensure your success.
Explore our Medical Information services.
MEDICAL AFFAIRS DIGTIAL ENGAGEMENT AND INNOVATION
Learn MoreMedical Content Development Services
Learn MoreMEDICAL LEGAL REGULATORY (MLR) SUPPORT
Learn MoreExplore Medical Information thought leadership, meet our experts, and access additional resources.
Let's connect!
Talk to our Medical Information experts to learn how our model can support your goals.